Frequently Asked Questions
When will my order arrive?
Orders are usually dispatched within two business days. You’ll receive tracking details by email once your parcel leaves us.
How should I care for jewellery?
Keep your jewellery away from water, perfumes and lotions. Store each piece separately in its Tarniva pouch or box.
Is my order gift-ready?
Yes. Tarniva jewellery arrives beautifully packaged, ready to gift. Add a personal note during checkout where available.
What is your returns policy?
We accept returns on eligible unworn items within the stated return period. Please review our Shipping & Returns page first.
How can I contact Tarniva?
Contact us through our contact page with your order number. Our team will be happy to help with product or delivery questions.